Envirocal – Privacy Policy
1. About This Policy
This Privacy Policy explains how SGP Group Pty Ltd T/As Envirocal (“Envirocal”, “we”, “our”, or “us”) collects, uses, and protects your personal information when you visit our website or use our services.
By using our website, you agree to the terms of this Privacy Policy.
2. The Information We Collect
We collect personal information that is necessary to provide our services and manage our operations.
This may include:
- Your name, company name, and contact details (email, phone number, address)
- Details of your instrument(s) for calibration or repair
- Payment details when you make a purchase
- Information you provide through forms, emails, or when you create an account
We may also collect basic website usage data (such as pages visited or browser type) to improve our site and customer experience.
3. How We Collect Information
We collect information when you:
- Place an order or request a quote online
- Create or update an account with us
- Communicate with us by phone or email
- Visit our website (via cookies or analytics tools)
Cookies help us understand how visitors use our site. You can disable cookies through your browser settings, but some website functions may not work as intended.
4. How We Use Your Information
We use your information to:
- Process orders and provide calibration, repair, or certification services
- Communicate about bookings, updates, or delivery
- Manage payments and invoices
- Provide after-service support or reminders
- Improve our website and service quality
- Meet legal and regulatory requirements
We will never sell your information to third parties.
5. Sharing of Information
We may share your information only when necessary to deliver our services, including:
- Freight and courier providers (for pickup and delivery)
- Payment processors (for online payments)
- Accreditation or regulatory bodies, if legally required (e.g. NATA or other authorities)
These third parties are only given the information they need to perform their duties and must handle it in accordance with privacy laws.
6. Storage and Security
We take reasonable steps to protect your information from misuse, interference, loss, unauthorised access, modification, or disclosure.
Your data is stored securely in password-protected systems and, where applicable, encrypted cloud platforms.
If we no longer need your information, we will take steps to securely delete or de-identify it.
7. Access and Correction
You can request access to the personal information we hold about you, or ask us to correct it if it’s inaccurate or outdated.
To do this, please email us using the contact details below. We will respond within a reasonable timeframe.
8. Marketing
We may send you updates or service reminders that we believe are relevant.
You can opt out of marketing communications at any time by following the unsubscribe link in our emails or by contacting us directly.
9. Links to Other Websites
Our website may contain links to external websites.
We are not responsible for the privacy practices or content of those websites. We encourage you to read their privacy policies.
10. Complaints and Contact
If you have any concerns or questions about your privacy, or if you wish to make a complaint, please contact us at:
Envirocal (SGP Group Pty Ltd)
📧 Email: info@envirocal.com.au
📞 Phone: 1300 747 111
📍 Address: Unit 1, 60 Beach Street, Kippa-Ring QLD 4021
We take privacy concerns seriously and will respond promptly.
If you are not satisfied with our response, you can contact the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.
11. Updates to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements.
The latest version will always be available on our website.